Refund & Cancellation Policy

Last updated: August 2026

This policy applies to bookings and payments made with NAVORA ALTERNATE SHIPPING LLP for shipping and logistics services.

Cancellation by Customer

• Cancellations must be submitted in writing to ops@navorallp.com or mail@navorallp.com
• If cargo has not been picked up or handed to a carrier, we will attempt to cancel without charge where possible
• After carrier booking or documentation is filed, cancellation fees and third-party charges may apply

Refunds

• Refunds, if applicable, are processed only for unused services or overpayments verified by our accounts team
• Third-party costs (carrier, port, customs, documentation) are generally non-refundable once incurred
• Approved refunds are processed within 7–14 business days to the original payment method

Service Changes & Delays

Schedule changes due to operational, regulatory, or force majeure reasons do not automatically qualify for refunds. We will work with you on rerouting or rescheduling where feasible.

Disputes

For billing or refund disputes, contact us with your booking reference. We aim to resolve matters within 10 business days.

Contact

NAVORA ALTERNATE SHIPPING LLP
170 Lower, Floor Number 1, CITI MALL, New Link Road, Near Infinity Mall, Andheri (West), Mumbai 400053, Maharashtra, India
Email: mail@navorallp.com | Phone: +91 90822 05210